Effective Date: April 7, 2025

At Dracoweb (“we”, “our”, or “us”), protecting your personal data is a priority. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard your data in compliance with the Information Technology Act, 2000, and other applicable laws. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide when you:

• Fill out forms or contact us via email or phone

• Register for services, newsletters, or events

• Request a quote or consultation
  This may include your name, email address, phone number, company details, and any additional information relevant to your inquiry.

1.2 Usage Data and Analytics

We automatically collect data regarding your interaction with our website using cookies, server logs, and analytics tools. This includes:

• IP addresses, browser types, and device information

• Pages visited, time spent, and referral sources

• Behavioral data that helps improve user experience and service quality

1.3 Client Project Data

When engaging our services, we may process additional data, including project specifications, business data, and other sensitive information necessary to deliver our services.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services and website

• Respond to inquiries, manage client relationships, and offer support

• Personalize and enhance your experience on our website

• Conduct market research and analytics to improve our offerings

• Communicate updates, promotions, and other relevant information (if you have opted-in)

• Ensure compliance with legal and regulatory obligations

3. Legal Basis for Processing (Where Applicable)

For users located in jurisdictions with data protection laws (e.g., GDPR for European users), our processing of your personal data is based on:

• Consent: When you provide explicit consent

• Contractual Necessity: To fulfill a service agreement or contract

• Legal Obligation: To comply with statutory or regulatory requirements

• Legitimate Interests: To enhance and optimize our services and website security

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience

• Analyze site performance and usage

• Serve personalized content and advertisements You can adjust your browser settings to refuse cookies; however, some parts of our website may not function properly.

5. Data Sharing and Third-Party Service Providers

We do not sell your personal data. We may share information with:

• Trusted service providers who assist in website hosting, analytics, payment processing, and marketing

• Legal authorities if required by law or to protect our rights
  All third-party partners are contractually obligated to maintain confidentiality and comply with applicable data protection standards.

6. Data Security and Retention

We employ robust security measures—including encryption, firewalls, and access controls—to protect your data from unauthorized access, alteration, or disclosure.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once the data is no longer needed, we ensure secure deletion or anonymization.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access and correction

• Data deletion or restriction of processing

• Portability of your data

• Withdrawal of consent
  To exercise these rights, please contact us at scale@dracoweb.in.

8. International Data Transfers

If your data is transferred or stored outside India, we take steps to ensure it is protected in accordance with applicable laws and that the receiving party provides adequate safeguards.

9. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website or directly by email. The revised policy will be effective as of the date of posting.

11. Contact Us

For questions, concerns, or to exercise your rights, please contact:
Dracoweb HQ
10, B Wing, Chavan Park, Maratha Colony, Kasaba Bawada,
Kolhapur – 416003, Maharashtra, India
Email: scale@dracoweb.in
Phone: +91 7387999785